Table of Contents

Important: By creating an account or using AQ99's services, you are agreeing to this privacy policy. If you do not agree with any part of it, please refrain from using the platform.

1. Introduction & Scope

AQ99 (referred to herein as "we", "us", or "the platform") is one of Bangladesh's most trusted online gaming platforms. We understand that your personal information is invaluable, and protecting it is our ethical responsibility.

This privacy policy applies to our website aq99.im, mobile app, and all related services. Whenever you access our platform, open an account, or play a game — we collect certain information. This policy ensures full transparency around how that information is collected, used, and protected.

Aq99 complies with international data protection laws and industry best practices. We believe transparency is the most effective way to build trust with our users.

If this privacy policy changes, we will notify you via your registered email and post a notice on the platform. Please keep your email address up to date at all times.

2. What Information Do We Collect?

AQ99 only collects information that is strictly necessary to provide our services. Collecting unnecessary or excessive data goes against our privacy policy. The categories of information we collect are outlined below:

Data Type Example Collection Methods
Identity Information Full name, date of birth, gender Registration Form
Contact Information Email, Phone Number, Address Registration & KYC
Financial Information Payment Methods, Transaction History Deposit/Withdrawal
Proof of Identity NID, Passport Scan KYC Verification Process
Gaming Activity Bet History, Game Logs, Wins/Losses Automatically
Device & Network IP address, browser type, OS Automatically

We never store your full payment card number. Only the transaction reference number and the last four digits are retained.

3. Why and How Do We Use Your Information?

Every piece of data we collect serves a clear and legitimate purpose. We use your information in the following ways, in full respect of your privacy:

  • Account Management: Completing the registration process, securing login access, and managing account settings.
  • Service Improvement: Personalizing your gaming experience and improving the quality of our platform.
  • Processing Financial Transactions: Processing deposits and withdrawals securely.
  • Fraud Prevention: Detecting suspicious activity and complying with AML (Anti-Money Laundering) regulations.
  • Legal Obligations: Meeting regulatory requirements and maintaining legally mandated records.
  • Contact: Sending important updates, promotions, and system notifications.
  • Customer Support: Providing fast and effective resolution to your complaints and inquiries.

Our Commitment: We never sell your information to third parties for marketing purposes. Your data is used solely to improve AQ99's services.

4. Data Sharing & Disclosure Policy

AQ99 never sells, rents, or exchanges your personal information with third parties without your consent. However, disclosure may occur in the limited circumstances outlined below:

  • Payment Processor: With trusted payment gateway partners to process financial transactions.
  • Cybersecurity Agency: To prevent fraud and ensure platform security.
  • Legal Authorities: In response to a valid court order or lawful request from a government regulatory authority.
  • Licensing Authority: In routine audits required to maintain our gaming license.

Before sharing data with any third-party partner, we ensure they comply with international data protection standards. Our privacy policy applies solely within aq99.im — third-party services operate under their own separate policies.

5. Cookies & Tracking Technologies

Aq99's website and app use cookies and similar technologies. In line with this Privacy Policy, our use of cookies is fully transparent:

  • Essential Cookies: To keep your login session active and ensure platform security. Without these, the platform cannot function.
  • Functional Cookies: To remember your preferences (such as language and game history), so you don't have to reconfigure your settings each time.
  • Analytics Cookies: To understand which sections of the platform users visit most, so we can improve our services.

Your Control: You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain platform features to stop working.

6. Technical Data Protection Measures

AQ99 employs industry-leading technical measures to keep your personal information safe. Security is the cornerstone of our privacy policy:

  • SSL/TLS 256-Bit Encryption: All data transmitted between your browser and our servers is fully encrypted.
  • Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
  • Secure Data Centers: Our servers are hosted in data centers with internationally certified security standards.
  • Regular Security Audits: Regular penetration testing conducted by third-party security experts.
  • Staff Training: All our staff receive regular training on data protection.
  • Breach Response Plan: In the event of a security breach, we notify affected users within 72 hours.

Please note — no system can guarantee 100% security on the internet. Keep your account password strong and never share it with anyone.

7. Data Retention Period

We do not retain your information indefinitely. In accordance with this privacy policy, each type of data has a defined retention period:

  • Account Information: For the duration of account activity and 5 years after closure (as required by law).
  • Transaction Records: 7 years (as required under financial regulatory rules).
  • Gaming Log: 2 years.
  • Customer Support Records: 3 years.
  • Marketing Consent: Until the date consent is withdrawn.

Once the designated retention period ends, we securely delete or anonymize your data so it can never be used to identify you again.

8. Your Data Protection Rights

AQ99's privacy policy gives you full control over your data. You are entitled to the following rights:

1
Right to Access Information

To find out what information we hold about you, simply submit a request to our support team.

2
Right to Rectification

If any of your information is inaccurate, you may request a correction at any time.

3
Right to Erasure

You may request deletion of your data after account closure, provided there is no legal obligation requiring us to retain it.

4
Right to Withdraw Consent

You may opt out of marketing communications at any time.

5
Right to Data Portability

You may request a copy of your data in a machine-readable format.

6
Right to Restrict Processing

You may request that the use of your information be restricted under certain circumstances.

Contact us to exercise your rights: privacy@aq99.im — We will respond within 30 business days.

9. Protection of Minors' Data

AQ99 does not collect any information from individuals under the age of 18. Our privacy policy is strictly enforced when it comes to protecting children and minors.

If we discover that a minor's information has been collected inadvertently, we will immediately delete that data and close the associated account. If you are a parent or guardian who believes your child's information may be held by us, please contact us right away.

10. Privacy Contact

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our dedicated Privacy Team:

  • Email: privacy@aq99.im
  • General Support: support@aq99.im
  • Response Time: Up to 30 business days (typically within 48 hours)

We treat all privacy-related requests with the utmost seriousness. Your trust is our most valuable asset.

Our FAQ Page Get answers to common questions about privacy. Responsible Gaming There is more information on the page.