AQ99 believes gaming should be a healthy form of entertainment — not a source of addiction. We are committed to giving you a safe and enjoyable experience through responsible gaming.
Responsible gaming means enjoying gaming as an innocent source of entertainment — where you make conscious decisions, stick to a budget, and can accept a loss. AQ99 never wants any player to experience financial or emotional hardship because of gaming.
Many people in Bangladesh enjoy online gaming as a form of entertainment. But for some, it can spiral out of control. At AQ99, we provide every player with the right information, tools, and support to prevent that from happening.
The heart of responsible gaming is this — gaming is an expense, not an investment. Winning is great, but a loss should never have a serious impact on your life. Play with that mindset, and you're already a responsible player.
Remember: if at any point you feel gaming is affecting your life, reach out to us — we're always here to help.
Gaming is first and foremost about fun. Enjoy the experience — don't let the pressure to win take over.
Only bet what you can afford to lose.
Set aside a fixed amount of time each day and stick to it.
Chasing losses is the leading cause of gaming addiction.
AQ99 provides these powerful tools free of charge to help you stay in control of your gaming.
Set a daily, weekly, or monthly cap on how much you deposit. Once the limit is in place, it cannot be exceeded. Decreases take effect immediately; increases come into effect after 24 hours.
Set your own cap on how much you're willing to lose within a given period. Once you hit that limit, you'll be automatically removed from the game. It's the most effective responsible gaming tool available.
Set a limit on how long you play in one sitting. You'll receive an alert when the time is up, and your session can end automatically if needed. Losing track of time is a key warning sign of addiction.
At set intervals, pop-up notifications will remind you how long you've been playing and how much you've won or lost. This makes responsible gaming easier to practice.
If you feel you need a short break, you can temporarily lock your account for anywhere between 1 day and 6 weeks. During this time, no deposits or bets can be placed.
If you feel you need an extended break, you can fully close your account for anywhere between 6 months and 5 years. This is the most powerful step you can take toward responsible gaming.
How to Use the Tools: You can activate all these tools by going to your Account Settings > Responsible Gaming section. If you need assistance, contact our support@aq99.imWrite to us at.
The first step toward responsible gaming is recognizing the problem. If you notice any of the signs below, don't wait to seek help:
Answer the following questions honestly. This is for you alone — completely confidential.
We don't just set the rules — we follow them ourselves.
No one under 18 can create an account on AQ99. We go to every length to ensure the protection of minors. Responsible gaming starts right here.
If you think gaming is becoming a problem, speak with our expert team. All consultations are completely confidential and non-judgmental.
Our system automatically detects unusual gaming patterns and alerts you when necessary. Technology put to work for responsible gaming.
Visit our Resource Centre to learn more about responsible gaming. The right knowledge is your best protection.
Every player's needs are different. That's why our limit-setting features are fully customizable.
Worried about a loved one's gaming habits? Family members are also welcome to reach out to our support team for help.
Join today and enjoy all the benefits of responsible gaming at AQ99. Use our protection tools for a safe and enjoyable gaming experience.
If you're having trouble, reach out to us: support@aq99.im | 18+ | Play Responsibly